Our aim is to provide the data that you need in an accurate and timely manner. Sometimes, you may have difficulties finding this information. Also, you may have questions about how the website works, how to give us feedback and how we use your data. This page aims to help you do that.

How to Use
We have tried to make this web service as easy to use as possible. However, there may be times when you are unable to find the information you need. The How to Use guide provides brief instructions on how to get the best out of the service, advice on the search function and a description of how we collect and publish our data.
How to Use

Definitions and Glossary
Some of the terms and acronyms used in the airport entries may be unfamiliar. In other circumstances, we have had to abbreviate terms for technical reasons. For a full list of definitions and abbreviations, please refer to the Glossary.


Personal Information
We understand that protecting your information, whether personal or business-related, is important. We have developed a privacy policy that details how we use the data and how you can protect against unwanted communications.   Privacy Policy

Technical Questions
If you have trouble accessing the service, please contact us directly. We will try to solve your problems as soon as possible, so you can return to using the service. Contact Us

Please ensure that you Logout before you exit the website and close your internet browser. If you do not Logout, you may see an error message when you next login: "This user is already logged in." The system will reset in 10-15 minutes and you will then be able in Login again.

If you have been inactive for a while (30 minutes or so), you will be logged out automatically and may see an error message on the existing page. Please Login again on the Home page or Login page.

If you have forgotten your password, please use the Forgotten Password link on the Login Page. You will then receive a temporary link to reset your password.


Subscriber/Non-Subscriber Access
Some of the information on this website is free to access. To view full contact and technical details about airports, their service companies and other reference information requires subscriber access. To purchase a subscription, please go to our Subscriptions page.

Our data is covered by international copyright laws. Please refer to our Terms of Service to see further details regarding copyright issues.

Terms of Service
If you would like to use our data as part of your daily business operations, please purchase a subscription.

If you would like to use the data within your own systems, please contact us about obtaining a data licence.

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Getting Listed in Airportdata
We try to ensure that we cover all airports, ground handlers and service companies to suit our market. If you find that your airport or company is not listed, then please contact us directly and we will arrange to update our data.

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Within aviation, changes can occur very quickly and our aim is to reflect these changes as soon as they happen. Sometimes, we may miss these changes. If you find that an entry is incorrect, please contact us and we will update the listing.

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Our data is provided for pre-flight planning purposes only. Please do not use this information for navigation purposes. Please refer to the aircraft operator procedures, relevant authorities and charts for navigation data. We aim to ensure that all our data is current, although incorrect information may be published. We accept no liability for loss or damage caused by using our information.

Terms of Service

This site has been created to serve the needs of the air transport industry. We take great pride in our work and aim to deliver the best possible service for our customers. We welcome input from users of the service and will listen to any suggestions that you may have for improving the quality of the data, usability of the website or on any other matter.

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As more people use the site, so it becomes an increasingly important part of the air transport industry community online. We welcome enquiries about advertising on our site and if you would like to know more, please visit the Advertising section.


This site is administered by:
Airportdata Editorial Office
Informa, Aviation Week Network
Office D3A, Fairoaks Airport
Surrey GU24 8HU
United Kingdom
Tel: +44 1276 855538
Fax: +44 20 8609 0048


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